Frequently Asked Questions

HELP & SUPPORT

Frequently Asked Questions

Find answers to common questions about shopping for your kids at Kids Mall, Samastipur.

Our flagship store is located on Mohanpur Road, Samastipur, Bihar. We offer both walk-in showroom shopping with trial rooms, as well as online doorstep delivery across Samastipur and neighboring areas. You can also place an order online and select "Store Pickup" to collect it at our counter.

Yes, 100%! We have a strict zero-counterfeit policy. Every item in our catalog—from Hot Wheels and Barbie toys to Chicco baby care, Pampers, and branded kidswear—is sourced from authorized brand distributors with genuine manufacturer packaging and safety certifications.

Absolutely! We understand children grow quickly. We offer a 7-day hassle-free size exchange on clothing and shoes, provided tags and original boxes are intact. You can exchange sizes either at our Mohanpur Road showroom or request an exchange via courier.

We accept Cash on Delivery (COD), UPI (Google Pay, PhonePe, Paytm), Net Banking, Credit/Debit cards, and in-store POS card payments.

Have more questions or need direct product sizing advice?

Contact Store Support

Kids Mall App

One Stop Shop for Kids

⭐ 4.9 • 10,000+ Happy Parents in Samastipur

Install the Official Kids Mall App

Experience lightning-fast shopping, exclusive discounts, and express dispatch right from your phone!

Samastipur Express Dispatch

Fast doorstep delivery across Samastipur or instant store pickup at Mohanpur Road.

Extra ₹100 OFF on 1st App Order

Use coupon code KIDSMALL100 exclusively inside the app.

Live Order Tracking & Toy Alerts

Receive live GPS order updates and VIP notification on new brand launches.

🎉 Unlocked FREE Express Delivery & VIP Ribbon! VIP Unlocked

₹499 Free Delivery ₹999 Free Express + Gift Ribbon

RC Car (Rechargeable)

Age: 3+ Years | Color: Red

₹1,299.00

Teddy Bear (Soft Toy)

Size: 30 cm | Color: Brown

₹799.00

Kids Sports Shoes

Size: 3 (EU 25) | Color: Blue

₹899.00

🎁

Add Premium Gift Wrap & Card

Festive satin ribbon, surprise packaging & custom birthday note. FREE Today!

Recommended Add-ons 1-Tap Add

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Duracell Ultra AA (4-Pack)

₹199.00 ₹240

🎈

Custom Birthday Balloon Pop Card

₹99.00 ₹149

Mohanpur Road Showroom: Same-Day Store Pickup or 7-Day In-Store Exchange Available.

Items Total ₹2,997.00

Delivery (Samastipur) FREE

Grand Total: ₹2,997.00 Inclusive of all taxes & local warranty

⚡ Instant Express Checkout View Full Bag & Apply Coupons

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